Pamela Cole, director of rehabilitation services at Life Care Center of Nashoba Valley in Littleton, Massachusetts, received Life Care Centers of America’s Rehab Servant Heart Award on April 29, 2019.
The honor was presented during Life Care’s annual rehab meeting, held at the company’s headquarters in Cleveland, Tennessee. It recognizes a rehab associate who not only selflessly contributes his or her professional expertise and time in providing rehab services but also gives personally beyond his or her job description.
Cole, an occupational therapist for 34 years, has been a Life Care associate since 2008. She was praised for her calm demeanor, listening ear and willingness to take whatever time needed to serve her patients and fellow associates. She uses her love of sewing and crafts to support community events, and she is known to share handmade clothing items and warm meals with those in need. She is also known for recognizing the strengths of the people around her.
“I first met Pam at a training prior to her accepting the director of rehab position,” said Mike Reams, senior vice president of rehabilitation services for Life Care. “I immediately was impressed with her warm, thoughtful and compassionate demeanor. Her regional and divisional support team informed me of their encouragement for Pam to assume the DOR positon. As I’ve visited her center, I am certainly glad she leads rehab service. The clinical outcomes, associate support and customer service set the highest bar for her community. I congratulate Pam on the well-deserved award.”
“I was completely shocked and surprised,” said Cole. “I am very appreciative and honored to win this award. It feels natural to give a little extra time and attention to those special residents and to our staff. I’ve tried to make unique connections with different residents – a little smile or shoulder touch goes a long way.
“I love the creative part of treating the most,” Cole added. “Adult/geriatric neuro patients are my favorite population, and helping patients learn to move more normally again or problem solving with other staff to try and fix an issue for a patient is very gratifying.”