Life Care Center of Nashoba Valley in Littleton, Massachusetts, recently received the 2019 Bronze National Quality Award from the American Health Care Association and National Center for Assisted Living.
The award honors facilities across the nation that have demonstrated their commitment to improving quality of care for seniors and persons with disabilities. It is the first of three tiers of recognition (Bronze, Silver and Gold) by AHCA/NCAL and requires a detailed application process submitted to a board of examiners for review.
Applicants develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. They must also demonstrate their ability to implement a performance improvement system.
Life Care Center of Nashoba Valley focused its efforts on reducing its re-hospitalization rate, which was already below national average. In an 11-month period, the center decreased re-hospitalizations of its Medicare patients by about six percent and the overall rate by about three percent.
“I am thrilled that Nashoba has achieved this award,” said Becky Benoit, executive director at the facility. “Our employees’ dedication to providing quality patient care is remarkable, and I am very happy their work is recognized through this award.”
The Bronze National Quality Award will be presented formally during AHCA/NCAL’s 70th Annual Convention and Exposition, Oct. 13 – 16, in Orlando, Florida.
Implemented by AHCA/NCAL in 1996, the National Quality Award program assists providers of long-term and post-acute care services in achieving their performance excellence goals.